Prison Island UX

Customer Scene Description

Prison Island is a chain escape room in Europe, and we investigated about Helsinki branch located in business area Salmisaari. There is a lot of rooms or cells which requires teams of 2-5 to complete. Cells contains both puzzles and physical challenges.

Tasks

Background research

Online research and contacted the store manager

Rapid-ethnography

Field observations in the Salmisaari premises and game sessions

7 semi-structured interviews & survey

With customers and staff members

Affinity Diagram

Customer Journey Map

Stakeholders' Map

User Groups

Personas

Pain Points